Gameplay Technical FAQ

I get disconnected while playing, what do I do?

Playing poker online relies on your internet quality and speed. We suggest that you use a stable internet connection for the best gaming experience on CoinPoker. Please make sure to check the below mentioned points:

We recommend a stable internet connection of at least 256 Kbps and above, with little or no packet loss and low latency to our servers.
We recommend you to switch your internet connection. For e.g. if you are using mobile data then switch to wifi.
If you are using wifi, we request you to restart your router.
If you are using mobile data, we request you to turn on the airplane mode and turn it off.

Note: In case you are still experiencing this issue, please send us a video of the issue to [email protected]. We will immediately get it checked with the technical team.

I am unable to open any tables, how do I resolve it?

This can happen due to the below-mentioned reasons:

Your location does not allow playing on CoinPoker.
You are playing using a banned third party software.
You are trying to open more than 5 tables on the Mobile Application.
There is a popup blocker.
There is internet stability issue while entering any table.

If you are playing via the mobile browser platform, we recommend that you clear cache and cookies from the browser and/or cache from the application and then re-login.

Note: In case all the above points are checked and you are still experiencing issues, please send us a screenshot/video of to [email protected].

We will get it checked with the technical team.

How many tables can I play at a time?

From the Browser, you can play on 5 tables simultaneously.
From the Desktop App, there are no restrictions.
From the Android App, you can play on 5 tables simultaneously.
From the IOS App, you can play on 5 tables simultaneously.

Did you find this article helpful?